Terms of service

TERMS OF SERVICE

Last updated: 26 August 2026

1. About these terms

These Terms of Service (“Terms”) apply when you access our website, create an account, place an order or otherwise purchase goods or services from GLORYDAYS.

Please read them before placing an order. By placing an order, you confirm that you have read and agree to these Terms.

Nothing in these Terms excludes or restricts any consumer right that cannot legally be excluded or restricted.

2. About GLORYDAYS

The website https://www.glorydaysclo.com is operated by:

GLORYDAYSCLO LTD
Trading as GLORYDAYS©
Company number: 13005424
Registered office: Unit D6, St. Catherines Mill, Broad Lane, Leeds, England, LS13 2TD
Email: contact@glorydaysclo.com
VAT number: 436698057

In these Terms, “GLORYDAYS”, “we”, “us” and “our” refer to GLORYDAYSCLO LTD.

“You” and “your” refer to the person accessing the website or purchasing from us.

3. Consumer orders

These Terms are primarily intended for individuals buying for personal use.

You must be at least 18 years old or have permission from a parent or legal guardian to place an order.

If you are purchasing products for resale, wholesale, commercial use or on behalf of another business, you must contact us before ordering. Separate wholesale or business terms may apply, and consumer cancellation rights may not apply.

We may limit quantities or cancel orders where we reasonably believe products are being purchased for unauthorised resale, using automated purchasing methods or in a way that undermines a clearly stated product limit.

4. Our products

GLORYDAYS garments are designed and made in Leeds, United Kingdom. All products are handmade in our own manufacturing facility.

Products are made only after an order is placed. Others may be produced in small batches, released through limited drops, offered through specific production windows or made using limited or deadstock fabrics.

The relevant product page will explain whether an item is:

• made to order in a standard size;

• available through a limited production window;

• a pre-order; or

• bespoke, made to measure or otherwise personalised.

Any specific terms shown on the product page at the time of purchase, including production times, customisation details or product limits, form part of our contract with you. If those specific terms conflict with these general Terms, the more specific product-page terms will apply.

5. Handmade character and natural variation

Because our garments are made and finished by hand, small variations may occur between pieces.

Natural, deadstock, vintage-effect and specialist fabrics can also vary between batches. These variations may include:

• minor differences in shade, texture, grain or weight;

• natural marks, grain variation, creasing or scars in leather;

• variations in waxing, dyeing, washing or distressing;

• slubs, neps or irregularities inherent in woven fabrics;

• gradual fading, crocking, patina or colour transfer;

• minor differences in the placement of a fabric pattern; and

• reasonable variations resulting from handmade construction.

These characteristics are not faults where they are inherent in the material, finish or handmade process and the garment still matches its description and is of satisfactory quality.

We will not materially change the advertised design, fabric composition or colour without your agreement.

Product photographs are intended to represent products accurately. However, colours may appear differently depending on lighting, photography and the display settings of your device.

6. Measurements and sizing

You are responsible for reviewing the product measurements and sizing information before ordering.

Size names can vary between brands. A GLORYDAYS size should therefore be selected using the measurements shown on the relevant product page rather than assumptions based on another brand.

Where you provide body measurements or garment measurements for bespoke work, you are responsible for checking that they are accurate and for following any measuring instructions we provide.

We are not responsible for fit problems caused solely by inaccurate measurements supplied by you. This does not affect your rights if we fail to follow the measurements agreed with you or the garment is otherwise faulty or not as described.

Reasonable handmade production tolerances may apply. These will not remove your rights where a garment materially differs from the agreed measurements.

7. Placing an order

Products displayed on our website are an invitation to place an order and do not, by themselves, constitute our acceptance of that order.

When you place an order, you are offering to purchase the selected products under these Terms.

We will normally send an automated email confirming that we have received your order. A contract is formed when we send confirmation that we have accepted the order. If the initial email states that it is only an acknowledgement, the contract will not be formed until we send acceptance or begin producing the order, whichever occurs first.

Payment authorisation or collection does not require us to accept an order where:

• a product or required fabric is unavailable;

• there is an obvious pricing or description error;

• we cannot verify or authorise payment;

• we reasonably suspect fraud or unauthorised resale;

• delivery to the supplied address is unavailable or unlawful;

• the order breaches a stated product limit; or

• accepting the order would breach sanctions, export controls or another legal obligation.

If we cannot accept an order after taking payment, we will cancel it and refund the amount paid.

8. Made-to-order production

Estimated production times are shown on the product page, announcement bar, production-window page or order confirmation. These production times are separate from the delivery time shown at checkout.

You agree to any production period clearly disclosed before placing the order. If no longer period is agreed, we will deliver within the period required by applicable consumer law.

A garment being manufactured only after you order does not necessarily make it a bespoke or personalised product.

A standard garment selected from our usual sizes, colours and options will normally remain subject to applicable online cancellation rights even if we begin making it after your order.

9. Bespoke and personalised products

A product will normally be treated as bespoke or personalised where it is made to specifications unique to you, including:

• custom body or garment measurements;

• a non-standard size or pattern adjustment;

• custom embroidery, initials or other personalisation;

• a fabric or trim sourced specifically for you;

• a custom design, length, finish or combination not offered as a standard option; or

• material alterations requested before dispatch.

Where an order is bespoke or personalised, we will identify this before accepting the order wherever reasonably possible.

Once we accept a genuinely bespoke or personalised order, the statutory change-of-mind cancellation right may not apply. However, your rights remain unaffected if the product is faulty, not as described or does not follow the specifications agreed with us.

If you request a change after production has begun, we may decline the change or charge any reasonable additional cost. We will tell you about the cost and obtain your agreement before proceeding.

10. Limited fabrics and availability

Some GLORYDAYS products use deadstock, vintage, discontinued or extremely limited fabrics.

Our fabric and product availability systems may occasionally contain an error, particularly where the same limited fabric is allocated across several products or orders.

If we do not have enough suitable fabric to complete an accepted order, we will contact you and offer one or more of the following:

• a suitable alternative, which we will use only with your agreement;

• an amended product;

• a later production date where more fabric can be obtained;

• store credit, if you choose it; or

• cancellation and a full refund.

We will not replace an advertised fabric with a materially different fabric without your agreement.

11. Prices, VAT and currencies

The price payable is the price displayed and confirmed at checkout when you place the order, subject to correction of an obvious error.

Prices will be displayed as including or excluding taxes as indicated for your location. 

Mandatory fees that we control will be included or clearly disclosed before purchase.

Prices may change at any time, but a change will not affect an order we have already accepted.

Currency conversions shown on the website may be provided by Shopify or another payment service. Your bank or card provider may apply its own exchange rate or foreign-transaction charge, which is outside our control.

12. Payment

Available payment methods will be displayed at checkout.

Payment may be processed by Shopify Payments, PayPal, Klarna or another payment provider. Your use of a payment method may also be subject to that provider’s terms.

You confirm that:

• you are authorised to use the selected payment method;

• the payment information supplied is accurate; and

• sufficient funds or credit are available.

We do not add a surcharge for using a consumer debit card, credit card or other payment method where doing so is prohibited by law.

If payment is reversed, declined or subject to a valid dispute before fulfilment, we may pause or cancel the order.

13. Promotions, discounts and limited releases

Discount codes and promotions:

• apply only during the stated period;

• may be limited to specified products, customers or territories;

• cannot normally be combined unless stated otherwise;

• cannot be exchanged for cash;

• cannot normally be applied retrospectively;

• may be limited to one use per customer or order; and

• may exclude bespoke work, alterations, gift cards, previous orders or limited releases.

Any product limit, release time or promotion condition will be disclosed with the relevant offer.

We may refuse or cancel the use of a promotion where there has been an obvious technical error, fraud, misuse or breach of the promotion’s disclosed conditions.

We will not use false availability claims, false countdown timers or misleading reference prices.

14. Gift cards and store credit

Where gift cards or store credit are offered:

• they can be used only through the channels stated when issued;

• they cannot be exchanged for cash except where required by law;

• any expiry date will be disclosed when issued;

• lost or stolen codes may not be replaceable once used; and

• promotional credit may carry separate, clearly disclosed conditions.

Refunds are not issued as store credit unless you originally paid that way, agree to receive credit or the law otherwise permits it.

15. Delivery

We deliver to the destinations offered at checkout.

Delivery charges and available services will be shown before you place an order.

Any production time is additional to the carrier’s estimated transit time.

Delivery dates are estimates unless we expressly agree that a particular date is guaranteed or essential. Delays may occur because of customs checks, carrier disruption, extreme weather, strikes, peak trading periods or other circumstances outside our reasonable control.

We remain responsible for goods until they are delivered into your physical possession or the possession of someone you nominated.

If you independently arrange a carrier that was not offered by us, risk may pass to you when we hand the goods to that carrier, where permitted by law.

Please contact us promptly if:

• tracking shows delivery but you have not received the parcel;

• a parcel arrives damaged;

• you receive an incorrect product; or

• the parcel appears to be lost.

Nothing in this section restricts your legal remedies if we fail to deliver within an agreed or legally required period.

16. Delivery addresses and unclaimed parcels

You must provide a complete and accurate delivery address.

Contact us immediately if an address needs to be changed. We cannot guarantee that an address can be amended after production or fulfilment has begun.

If a parcel is returned because:

• the address supplied was incorrect or incomplete;

• delivery was refused;

• customs charges were not paid;

• the parcel was not collected; or

• delivery attempts were unsuccessful,

we will contact you to discuss redelivery or cancellation.

Where legally permitted, we may require payment of the actual additional delivery or return costs caused by the incorrect address, refusal or failure to collect.

If the product is genuinely bespoke or personalised, we may be unable to refund it merely because delivery was refused or the parcel was not collected. Your rights in relation to faulty or misdescribed goods remain unaffected.

17. International orders, taxes and customs

We ship internationally, but availability may vary by destination.

The checkout or delivery information will state whether import duties and taxes are:

• collected by us at checkout;

• included through a delivered-duty-paid service; or

• payable by the recipient on arrival.

Where duties and taxes are not collected by us, you may be treated as the importer for your country and will be responsible for import VAT, customs duty, brokerage fees and other charges imposed by local authorities or carriers.

We do not control these charges and may be unable to calculate them in advance.

You are responsible for ensuring that the products can lawfully be imported into your destination. We may refuse or cancel an order where shipment would breach sanctions, export controls or other legal restrictions.

If an international order is returned, taxes or duties paid directly to a customs authority or carrier may need to be reclaimed from that authority or carrier. We will refund amounts paid directly to us where required by law.

18. Your right to cancel an online order

If you are a consumer in the UK, EEA or another location that provides a statutory cooling-off period, you may have the right to cancel an online purchase without giving a reason.

For standard, non-personalised goods, UK consumers may cancel from the date the contract is formed until 14 days after the day the goods come into their physical possession.

If one order is delivered in separate parcels on different days, the period normally runs from receipt of the final parcel.

To cancel, email contact@glorydaysclo.com with:

• your name;

• order number;

• the products being cancelled; and

• a clear statement that you are cancelling the contract.

You do not have to use a particular form.

You must return the cancelled products without undue delay and no later than 14 days after telling us that you are cancelling.

Unless the products are faulty, incorrect or not as described, you are responsible for the direct cost of returning them.

19. Exceptions to change-of-mind cancellation

A statutory change-of-mind cancellation right may not apply to:

• genuinely bespoke or made-to-measure garments;

• products made to your unique specifications;

• products personalised with initials, embroidery or another unique feature;

• standard garments materially altered at your request before dispatch;

• sealed goods that are unsuitable for return for genuine health or hygiene reasons once unsealed; or

• any other category excluded by applicable law.

Selecting from our ordinary sizes, colours or standard product options will not, by itself, necessarily make a product personalised.

These exceptions do not remove your rights where goods are faulty, not as described or fail to meet an agreed specification.

20. Return condition and handling

You may inspect and try on a returnable garment in the same way that you reasonably could in a shop.

Please return products:

• clean and unworn other than reasonable try-on;

• with original tags still attached where possible;

• free from odours, marks, pet hair or damage;

• with any accessories or packaging supplied with the product; and

• securely packaged to prevent damage in transit.

The absence of original packaging does not automatically remove a statutory right to return.

Where permitted by law, we may reduce a refund to reflect loss in value caused by handling beyond what was reasonably necessary to establish the product’s nature, characteristics and fit.

Do not wash, wear for an extended period or request an alteration to a product you may wish to return for a change of mind. If a garment is altered at your request, any lawful deduction for diminished value may be substantial.

21. How to return a product

Contact contact@glorydaysclo.com before returning a product and fill out the form found here so we can provide the correct instructions.

Unless we tell you otherwise, returns should be sent to:

GLORYDAYSCLO LTD
Unit D6, St. Catherines Mill
Broad Lane
Leeds
LS13 2TD
United Kingdom

You should obtain proof of postage and use a suitable tracked and insured service.

For international returns, clearly describe the shipment as “returned goods” on customs documents. You are responsible for completing return customs declarations accurately.

Contacting us first helps us process the return, but a failure to obtain a return-authorisation number will not invalidate a statutory cancellation where you have otherwise exercised it correctly and on time.

22. Refunds following cancellation

Where you validly cancel a standard online order, we will refund:

• the price paid for the returned products; and

• the cost of our least expensive standard outbound delivery method, where required by law.

If you chose an enhanced or express delivery method, we do not have to refund the amount above the cost of standard delivery.

We may withhold the refund until:

• we receive the products back; or

• you provide evidence that you have returned them,

whichever occurs first.

We will normally issue the refund within 14 days of that point, using the original payment method unless otherwise agreed.

We will not impose a cancellation or restocking fee where prohibited by law.

23. Sale and discounted products

Sale, archive, sample and discounted products remain protected by applicable consumer law.

A reduced price does not remove your rights where a product is faulty, not as described or purchased online with an applicable statutory cooling-off right.

If a product is reduced because of a specific disclosed defect, you cannot later claim that the disclosed defect alone makes it faulty. Your rights relating to any other undisclosed fault remain unaffected.

Any additional goodwill return restrictions for an in-person sale purchase will be clearly displayed before purchase.

24. In-person purchases

For products purchased in person, there is not normally an automatic legal right to return a product solely because you changed your mind.

Any goodwill exchange or return policy offered for in-person purchases will be displayed or explained at the time of purchase.

Your statutory rights for faulty, misdescribed or otherwise non-conforming goods remain unaffected.

25. Faulty, damaged or incorrect goods

We are legally responsible for supplying goods that are:

• of satisfactory quality;

• fit for their usual purpose and any particular purpose agreed with us;

• as described;

• consistent with any agreed sample; and

• supplied with reasonable care and skill where services are involved.

If you believe a product is faulty, damaged, incorrect or not as described, contact contact@glorydaysclo.com with your order number, a description of the problem and clear photographs where reasonably possible.

Photographs help us assess the issue but will not be required where providing them would be unreasonable.

Depending on the circumstances and applicable law, you may be entitled to:

• reject the product and receive a refund;

• have it repaired;

• receive a replacement;

• receive an appropriate price reduction; or

• exercise a final right to reject following an unsuccessful repair or replacement.

For UK consumers, the short-term right to reject qualifying faulty goods generally lasts 30 days from delivery.

After that period, repair or replacement will normally be the initial remedy, subject to the Consumer Rights Act 2015.

We will cover reasonable return and redelivery costs where the goods are faulty, incorrect or not as described.

26. Lifetime guarantee

Our lifetime guarantee is offered in addition to, and does not replace or restrict, your statutory rights.

The guarantee reflects our commitment to keeping GLORYDAYS garments in use for as long as reasonably possible.

For the original purchaser, it covers manufacturing and workmanship defects that arise during the garment’s reasonable usable life.

Depending on the garment and issue, we may:

• repair the garment;

• reinforce or replace an affected component;

• offer another reasonable remedy;

• replace the garment where a repair is not practical; or

• offer an appropriate credit where neither repair nor replacement is reasonably possible.

Repair is normally our preferred first remedy because GLORYDAYS garments are designed to be maintained rather than discarded.

“Lifetime” means the reasonable functional life of the garment when used and cared for appropriately. It does not mean that a product will remain new, unchanged or free from ordinary wear indefinitely.

Unless we expressly agree otherwise, the guarantee does not cover:

• ordinary wear and tear;

• abrasion, thinning or damage caused by repeated heavy use;

• accidental damage;

• misuse or neglect;

• damage caused by incorrect washing, drying, storage or care;

• avoidable dye transfer or shrinkage caused by disregarding care instructions;

• fading, patina, creasing or other expected ageing;

• natural leather marks or intentionally distressed finishes;

• changes in body size or personal fit preference;

• damage caused by third-party repairs or alterations; or

• loss or theft.

We may still offer a repair outside the guarantee where practical, although delivery, material or repair charges may apply. We will agree any charge before beginning.

Proof of purchase or information allowing us to identify the original order may be required.

27. Free alterations

Where offered, our free alterations service is intended to help the original purchaser achieve a better fit and extend the useful life of a GLORYDAYS garment.

It may include reasonable adjustments such as:

• shortening a hem or sleeve;

• reducing a waist or body measurement;

• minor fit adjustments; or

• another technically practical adjustment agreed with us.

The service is subject to the construction, available seam allowance, fabric, hardware and condition of the garment.

It does not normally include:

• complete redesign or restyling;

• making a garment substantially larger where insufficient fabric exists;

• replacing large damaged sections unrelated to manufacturing;

• changes that would compromise the garment’s structure;

• work on non-GLORYDAYS products; or

• repeated alterations caused solely by changing preferences or body size.

Alteration labour may be free, but you are normally responsible for sending the garment to us and for return delivery unless the alteration is required because the product is faulty or we made it to the wrong agreed specification.

Contact us before sending a garment. We may decline work that is unsafe, technically impossible or likely to damage the garment.

If you ask us to begin a paid alteration or repair service during a statutory service-cancellation period, we may ask you to expressly request early performance. If you later cancel after work has begun, you may be responsible for the reasonable proportion already completed where the law permits.

28. Care instructions

You must follow the care instructions supplied with the garment or shown on the relevant care page on the website.

If instructions appear to conflict, contact us before cleaning the garment.

Some raw denim, heavily dyed fabric, leather, waxed cotton and specialist finishes can transfer colour or change through wear and cleaning. Where this is an inherent characteristic and has been properly disclosed, it is not necessarily a product fault.

Improper care may affect our ability to offer a remedy under the lifetime guarantee, but it does not remove statutory rights for an unrelated inherent fault.

29. Exchanges

Exchanges are subject to product and fabric availability.

Because many products are made in limited quantities, we cannot guarantee that another size, colour or replacement product will be available.

Where an exchange is unavailable, we will provide store credit or other remedy required by law.

30. Website accounts and security

You are responsible for maintaining the confidentiality of your account credentials and for activity carried out through your account.

You must provide accurate information and promptly update it when necessary.

Contact us if you believe your account has been accessed without permission.

We may suspend an account where reasonably necessary to investigate fraud, security issues, misuse or a material breach of these Terms.

31. Acceptable use of the website

You must not:

• use the website unlawfully or fraudulently;

• interfere with the website’s security or operation;

• introduce malware or harmful code;

• scrape, copy or harvest information using unauthorised automated methods;

• attempt to gain unauthorised access to accounts or systems;

• use bots to bypass product limits or purchasing controls;

• submit false, abusive, defamatory or unlawful content; or

• use GLORYDAYS intellectual property without permission.

We may restrict access where reasonably necessary to protect the website, our customers or our legal rights.

32. Intellectual property

The website and its contents—including designs, garment names, photographs, graphics, logos, branding, copy, videos and software—are owned by or licensed to GLORYDAYSCLO LTD and are protected by intellectual-property law.

You may view and use the website for personal, non-commercial shopping purposes.

You must not reproduce, distribute, modify, sell, commercially exploit or create derivative works from our content without written permission.

No purchase transfers ownership of our designs, patterns, trademarks, copyright or other intellectual property.

33. Reviews and customer content

If you submit a review, photograph, video or other content for publication, you confirm that:

• you created it or have permission to submit it;

• it is accurate to the best of your knowledge;

• it does not infringe another person’s rights; and

• it is not unlawful, threatening, discriminatory, defamatory or misleading.

You grant us a non-exclusive, worldwide, royalty-free licence to host, reproduce and display content you knowingly submit for publication or promotional use.

Where our use depends on your consent, you may withdraw that consent by contacting us. Withdrawal will not affect lawful use that occurred before withdrawal and may not require us to recall printed material already produced.

We may remove content where reasonably necessary, but we will not suppress a genuine negative review solely because it is negative.

34. Third-party services and links

Our website may include services, payment options, content or links provided by third parties.

Those third parties may have separate terms and privacy policies. We are not responsible for an independent third party’s website or service, although this does not affect any responsibility we have for providers acting on our behalf.

35. Privacy

We handle personal information in accordance with our Privacy Policy and applicable data-protection law.

Our Privacy Policy explains what information we collect, why we use it, who receives it, international transfers and your privacy rights.

Where required, non-essential cookies and tracking technologies are controlled through our cookie banner or privacy-preferences interface.

36. Our responsibility for loss

We are responsible for losses you suffer that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.

A loss is foreseeable where it was obvious that it might happen or where both you and we knew it might happen when the contract was formed.

If you are purchasing as a consumer, we are not responsible for business losses such as loss of profit, revenue, opportunity or business interruption.

Nothing in these Terms excludes or limits responsibility where it would be unlawful to do so, including responsibility for:

• death or personal injury caused by negligence;

• fraud or fraudulent misrepresentation;

• breach of your non-excludable statutory rights; or

• any other liability that cannot legally be excluded.

37. Events outside our reasonable control

We are not responsible for a delay caused by an event outside our reasonable control, such as severe weather, carrier disruption, industrial action, customs delays, fire, flood, epidemic, war, civil disturbance or failure of essential infrastructure.

If such an event affects your order, we will contact you where reasonably possible and take steps to minimise the delay.

If the delay becomes substantial, you may contact us to end the contract and receive a refund for products you have paid for but not received, where required by law.

38. Cancellation by us

We may cancel an order before delivery where:

• required fabric or materials become unavailable;

• there is an obvious pricing or description error;

• payment cannot be authorised;

• we reasonably suspect fraud or unauthorised resale;

• delivery is impossible or unlawful;

• you materially breach these Terms; or

• circumstances outside our reasonable control mean we cannot fulfil the order.

If we cancel, we will refund amounts paid for products we cannot supply.

39. Complaints

If you have a complaint, contact:

Email: contact@glorydaysclo.com

Post:

GLORYDAYSCLO LTD
Unit D6, St. Catherines Mill
Broad Lane
Leeds
LS13 2TD
United Kingdom

Please include your order number and enough information for us to investigate.

We aim to acknowledge complaints promptly and resolve them fairly.

40. Changes to these Terms

We may update these Terms to reflect changes to our business, services or legal obligations.

The Terms applying to an order are those presented or made available when that order is placed.

We will not retrospectively make a material change to an existing order unless:

• required by law;

• the change benefits you; or

• you expressly agree to it.

41. Transfer of rights

We may transfer our rights and obligations under a contract as part of a legitimate restructuring, merger or sale of the business, provided this does not reduce your contractual or statutory rights.

You may transfer your rights where the law allows. Our lifetime guarantee and free alteration service are otherwise intended for the original purchaser unless we agree to a transfer.

42. Severability and waiver

If a court or competent authority finds part of these Terms unlawful or unenforceable, the remaining provisions will continue to apply.

If we do not immediately enforce a provision, that does not mean we have waived the right to enforce it later.

43. Governing law and courts

These Terms and contracts with GLORYDAYS are governed by the law of England and Wales.

If you are a consumer living elsewhere, you continue to benefit from any mandatory consumer protections that apply in your usual country of residence.

Consumers may bring proceedings in the courts permitted by applicable consumer law. Nothing in these Terms requires a consumer to bring a claim only in England where local law gives them the right to use another court.

44. Contact

Questions about these Terms can be sent to:

contact@glorydaysclo.com

GLORYDAYSCLO LTD
Unit D6, St. Catherines Mill
Broad Lane
Leeds
LS13 2TD
United Kingdom